Our standards and business values form the guiding principles of our conduct:

  • Zero tolerance for any form of corruption.
  • The fight against money laundering.
  • The architecture and effectiveness of the internal control system.
  • Safety is our highest priority, always. We take care of each user, each person, always.
  • We respect and strive to improve the environment, promote human rights and social inclusion, and apply the highest standards of corporate governance.
  • We provide a simple service, with great added value and with a long-term vision.
  • We reward effort, commitment and collaboration, demand transparency and integrity and enjoy life, inside and outside of work.

Proper and continuous risk management is an indispensable support for strategic decision making on the prevention and management of risks and the recovery from risk situations.

We implement and continuously improve a reliable system of risk management and control that involves the entire team and permeates our main business and corporate processes. This system develops and implements a series of common processes, risk categories and risk management techniques and tools.

Risks are grouped into four categories: strategic, operating, compliance and financial. The risk areas and their respective tolerance levels have been classified into 11 groups.

Diagram of the risk management process

Our risk management increase the confidence and security of our Board of Directors and the stakeholders as regards the material risks that are managed and communicated at the appropriate time.


Our Compliance Area continuously evaluates regulatory risks, develops the appropriate controls and leads our continous efforts to consolidate a culture of compliance among all our employee and collaborators.

Internal Audit

The Internal Audit Area was created by our Board of Directors to enact an independent and objective function for assurance, control and consultation in support of all our group companies in Mexico.

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